Guest Services - Volunteer Roles

Parking lot volunteers show our guests that we care about them from the moment they arrive. During busier service times and on busier weekends such as Easter or Christmas, the team helps direct cars to available parking spots. They assist guests as they make their way to and from the building as needed. They watch for new families and communicate with our Greeters and Ambassadors to ensure a welcoming and seamless first visit. The parking team will set up and take down items such as signs and parking cones depending on the service. This team is a partner to the Safety Response Team by being aware of any situations that may need their attention. Parking Lot volunteers arrive 25 minutes prior to the start of service. The parking lot team remains at their station until 15 minutes after the start of service. A background check is required for all Grace Church volunteers.

Greeters open doors and warmly welcome guests at our building entrances.

As a Grace Greeter, you seek eye contact and offer a smile as the guest approaches and then offer a warm greeting as they enter. This position requires standing outside and opening doors for approximately 30 minutes at a time. Greeters arrive 25 minutes before the service start time to check in and attend the pre-service huddle, and then remain at their station until 15 minutes after the start of service at which time they can attend the remainder of the service. A background check is required for all Grace Church volunteers.

Café attendants provide warm hospitality, prepare complimentary coffee, tea, hot cocoa, and sell other snacks and beverages during services. Volunteers help keep the café well cared for by keeping the café clean and organized. This volunteer position remains in the cafe throughout the service but would be able to attend the service before or after.

NOTE: If Sunday morning doesn’t work for you, Cafe attendants are also needed before the Grace Students service on Wednesday evenings. The time commitment is approximately 5:15 to 6:45 on Wednesday evenings.

The primary role of the Usher is to warmly welcome guests into the auditorium and assist them in finding a seat if needed. In addition, Ushers assist with collecting the offering. Generally, we strive for 1-2 ushers per entrance into the auditorium. Ushers arrive 25 minutes before the service start time to check in and attend the pre-service huddle. Ushers remain at the door until 15 minutes after the start of service at which time they can attend the remainder of the service. Ushers return to the auditorium doors at the end of service to assist guests as needed. Background checks are required for all Grace Church volunteers.

Communion at Grace Church occurs approximately every 4-6 weeks. During communion weekends the communion team prepares the communion elements: crackers, grape juice, cups and trays for each service. The team sets up the communion tables in the auditorium, replenishes for each service, and then cleans up following the final service. More importantly, the team prays God’s blessing over the elements. The communion prep team arrives 45 minutes prior to the first service start time and/or 30 minutes prior to the next service start time. A background check is required for all Grace Church volunteers.

Provides leadership, coordination, and support for specific Guest Services teams. Team Leaders recruit, onboard, encourage, and support volunteers, ensure weekly serving roles are filled, and help their team stay aligned with the vision and values of Guest Services.

Our Welcome Desk is a central place in the lobby where guests can feel seen, informed, and connected from the moment they arrive. Welcome Desk Attendants assist guests by providing information about Grace and our services, helping first-time guests connect with our Ambassadors, and offering directions for events, ministries, and programs happening throughout the week. Attendants remain at the desk for the duration of their assigned service but are able to attend a worship service before or after they serve.

Helps first-time guests feel welcomed, valued, and cared for from the moment they arrive at Grace. Ambassadors greet new guests in the lobby with a warm smile, assist individuals and families with first-time check-in at the Welcome Desk, and help them navigate their experience at Grace. This may include showing families how to check in their children, giving a brief tour of the facility, offering refreshments from the café, and escorting guests to the auditorium. The goal of an Ambassador is to help guests feel at ease and ensure their first experience at Grace is welcoming, smooth, and personal.

Serves behind the scenes to transform our spaces for holidays and special events at Grace. Through creativity and attention to detail, volunteers help create meaningful environments where people feel welcomed, celebrated, and encouraged. If you love decorating and would also like to help with other ministry events throughout the year, we'd love for you to let us know in your volunteer application.

Helps create a welcoming and informative experience for people who are new to Grace or exploring whether Grace is the right church home for them. Coordinators manage registrations, prepare materials, set up the classroom environment, and follow up with attendees to help them take their next steps in getting connected at Grace.